Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ruthenxaba B.V. ("Company," "we," "our," or "us"), a private limited company registered in the Netherlands with registration number 83925416, located at Nieuwstraat 35, 1333 CZ Almere, Netherlands.

By accessing or using our website ruthenxaba.top or engaging our travel services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

ruthenxaba B.V. provides holiday packages and travel services, including but not limited to:

• Holiday package arrangements and bookings
• Travel planning and consultation services
• Accommodation reservations
• Transportation arrangements
• Travel insurance coordination
• Customer support and assistance

We act as an intermediary between you and various travel service providers, including airlines, hotels, tour operators, and other suppliers.

3. Booking and Payment Terms

3.1 Booking Process

• All bookings are subject to availability and confirmation
• A booking is confirmed only when we send you a written confirmation
• You must provide accurate and complete information for all travellers
• You are responsible for ensuring all travel documents are valid

3.2 Payment Terms

• A deposit is required at the time of booking
• Full payment must be received before travel commencement
• Payment schedules will be specified in your booking confirmation
• We accept major credit cards and bank transfers
• All prices are in Euros (EUR) unless otherwise stated

3.3 Price Changes

Prices may be subject to change due to currency fluctuations, fuel surcharges, taxes, or supplier price increases. We will notify you of any significant price changes before final payment is due.

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

You may cancel your booking subject to the following conditions:

• Cancellations must be made in writing
• Cancellation charges apply as per the schedule below
• Some bookings may be non-refundable
• Refunds are subject to supplier terms and conditions

4.2 Cancellation Charges

4.3 Cancellation by Company

We reserve the right to cancel bookings due to circumstances beyond our control, including but not limited to natural disasters, political unrest, or supplier cancellations. In such cases, we will offer alternative arrangements or provide a full refund.

5. Travel Documents and Requirements

You are responsible for ensuring that:

• All passports are valid for at least 6 months from travel date
• Appropriate visas are obtained where required
• Vaccination requirements are met
• Travel insurance is arranged (strongly recommended)
• Health and safety guidelines are followed

We are not liable for any costs or consequences resulting from inadequate travel documentation.

6. Limitation of Liability

6.1 General Limitations

Our liability is limited to the total amount paid for the specific service in question. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, business, or opportunity
• Acts or omissions of third-party suppliers
• Events beyond our reasonable control (force majeure)
• Personal injury or property damage not caused by our negligence

6.2 Third-Party Services

We act as an agent for airlines, hotels, and other service providers. The terms and conditions of these suppliers also apply to your booking. We are not responsible for the acts, omissions, or default of such suppliers.

7. Customer Responsibilities

As a customer, you agree to:

• Provide accurate and complete information
• Make payments according to the agreed schedule
• Comply with all applicable laws and regulations
• Respect local customs and traditions
• Behave appropriately during travel
• Follow health and safety guidelines
• Notify us immediately of any issues or concerns

8. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods, or severe weather
• War, terrorism, civil unrest, or political instability
• Government actions, travel restrictions, or border closures
• Pandemics, epidemics, or health emergencies
• Strikes, labour disputes, or supplier failures
• Technical failures or cyber attacks

9. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by ruthenxaba B.V. or our licensors and is protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or decompile any software
• Create derivative works based on our content

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to the processing of your personal data as described in our Privacy Policy.

Please review our Privacy Policy for detailed information about how we handle your personal data.

11. Dispute Resolution

11.1 Complaints Procedure

If you have a complaint about our services, please contact us immediately at support@ruthenxaba.top. We will investigate your complaint and respond within 14 days.

11.2 Alternative Dispute Resolution

If we cannot resolve your complaint through our internal process, you may refer the matter to alternative dispute resolution through the relevant Dutch consumer protection agencies.

11.3 Governing Law and Jurisdiction

These Terms are governed by Dutch law. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Dutch courts, specifically the courts of Amsterdam, Netherlands.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify customers of material changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

14. Entire Agreement

These Terms, together with our Privacy Policy and any specific booking conditions, constitute the entire agreement between you and ruthenxaba B.V. regarding the use of our services. These Terms supersede any prior agreements or understandings.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: